Shipping & Returns

Elizabeth Craft Designs ships worldwide!

 

Shipping

Do you combine several of my orders into one shipment?

We often try to combine orders when several orders are placed within a short time frame. The shipping and handling charges are not reimbursable in this instance and we often upgrade the packages to a priority mail status. Please keep this in mind when placing several orders. 

Does Elizabeth Craft Designs ship worldwide?

Yes! We ship to several countries worldwide. Our US website ships primarily to US, Canada and Australia.

If you are located in Europe, you can shop local here www.elizabethcraftdesigns.eu

Custom Duties

Elizabeth Craft Designs will not pay any customs duty charges. Any extra charges will fall under the responsibility of the customer.

*In the event that a customer refuses a shipment or marks it "return to sender" a refund will be issued when the package is received at the warehouse minus any shipping fees or other fees incurred by the company due to the refusal, including the shipping fees the customer may have paid originally.

Shipping and Handling United States

Shipping rates are calculated by weight. A small handling fee is usually included with the charges.

*In the event that a customer refuses a shipment or marks it "return to sender" a refund will be issued when the package is received at the warehouse minus any shipping fees or other fees incurred by the company due to the refusal, including the shipping fees the customer may have paid originally.

Shipping Estimates

Orders are typically shipped within 3-5 business days. Please allow 10-15 business day once the order is placed. Elizabeth Craft Designs, Inc. is not responsible for any parcels that are lost or damaged by USPS or FedEx once the parcel has left our warehouse. If you have experienced a lost or damaged package and have already contacted USPS with no results, then please contact us for further assistance. Please see the notice below about Priority Mail 2-day and 3-day delivery.

Returns and Exchanges

We want you to be happy with the products that you purchase from Elizabeth Craft Designs, Inc. Please contact us within 30 days of your ship date and we will discuss the situation and the available options. If the return is due to an error we made we will make the corrections needed. If it is simply an item you don't want or that you ordered by mistake, it will be your responsibility to return the item at your cost for a refund or exchange and the item must be unused and in new condition in the original packaging.  You must first have authorization - please contact us through the blue "support" button on our website. Be sure to check everything when the order arrives and contact us within 3 business days of receipt of the order with pictures for any damaged or missing items. Any missing or damaged claims after a week of receipt, will not be accepted.

We work hard to offer and deliver quality products and expect that our customers will work with us to resolve problems in a manner that is fair to both of us.

Elizabeth Craft Designs, Inc. offers the following Returns Policy:

The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment as we are unable to make modifications once your order has been placed. 

The items must be returned in the original packaging unaltered and/or tampered with and in new, resalable condition.  All requests must be made within 30 days of receipt of merchandise.  Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount.  After obtaining an RMA#, please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse.  Please include a detailed summary inside the package or copy of email correspondence regarding the authorization, to include order number and reason for return, along with the RMA# obtained from Customer Service. Returns received without prior authorization and an RMA# may be refused and return shipping would be the responsibility of the customer. Returns outside the 30 day policy will not result in a refund and is at the discretion of the company as to whether a return will be accepted after the return period.

We happily accept returns or exchanges on merchandise that may be defective. Please contact us through the blue "support" button on the website for more information. We will need to know the nature of the defect, the item number and order number. *Defects must be reported within 60 days of receipt from the company. 

For returns of any products purchased from a vendor/supplier other than Elizabeth Craft Designs directly, please contact that store/vendor for their return policy.